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Trouble shooting in
Broadband (Dataone)
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Problem
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Description
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Remedy
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Error- 678
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This is most common
problems. It is due to poor connectivity.
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1. Switch off / Switch
on Modem (Power Switch at the back of modem) and wait for 2 minutes. Then
retry.
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2. If problem is still
not solved then
A) Check link lamp in Black type Modem or WAN lamp in White Modem. If it is blinking, then it is line problem. B) Check Modem to splitter connectivity. i) Remove & Connect the cable of / to the modem and to the splitter ii) Remove & Connect the telephone connection of the splitter. |
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3. If lamp is still blinking - then it is due to
poor line condition / fault. Call lineman for line change.
4. Check for Virus in Your PC.
5. Disable
Firewall in your PC.
6. Reinstall
Windows
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Error- 691
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User id and Password
problem.
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Enter correct username
and password spellings as details are case sensitive.
Make new Dialer.
Dial
The case is to be
Booked in Dotsoft with note “User id and Password problem”
Call NIB for resetting
password.
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Error- 769
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LAN not enabled.
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The LAN Card has to be
enabled by following the steps given below.
i) Go to Desktop. ii) Right Click “My Network Place". iii) Click Select Properties. iv) Right click on LAN Icon Click "Enable the local network".
If using USB cable
then Install Modem's USB Cable Driver.
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Error- 797
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Modem or LAN driver
problem
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check computer LAN
Card driver or Modem connectivity.
Check for Viruses or
corrupt TCP/IP Files
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Error- 718
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This problem occurs if
loading is high on the system and number of customers exceed the call
handling capacity of system
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Error - 630-633
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Computer LAN
Card problem.
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LAN Card has to
be changed.
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Error- Limited or No
Connectivity
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IP Address Problem
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Give Correct IP
Address to LAN card
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Error- 735
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Dialer problem
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Make New Dialer.
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Error - 720
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Dialer or Virus
problem
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Make New Dialer
Check for Virus in
your PC..
Reinstall Windows
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Error- 676
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Modem Configuration
problem
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Give Correct IP
Address to LAN card
Change PVC 0/35 to Bridge Mode instead of PPPOE mode |
Broadband IP Addresses for LAN >>>
Following IP addresses should be used if Modem is provided by BSNL.
Private Modems may have different IP Addresses.
- IP
Address -
192.168.1.2 to 250 (may be given 2,3, 4,......248 or 249 upto 250)
- Subnet
Mask
- 255.255.255.0
- Default
gateway - 192.168.1.1
- Default DNS
Address - 192.168.1.1
Broadband Utilities
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Description
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Remedy
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The
Web Registration for Broadband Usage Alerts of your BSNL Broadband connection
is available at
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Log in to Broadband,
Go to
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Click on Service
Record. Details of the current month usage and previous month will be shown.
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To change password
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1. Click on Service
Record.
2. Click on 'change
password', give 'Old password', 'New password' and confirm. Password will be
changed.
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Modem: - 1.
After switch ON wait for 2 to 3 minutes to get the modem
stable.
2. If telephone
line / dial tone problem, complaint should be booked.
3. If Broadband / Internet not working, complaint should be booked in Dotsoft
(Dial 198 from BSNL landline) or contact 1800-424-1600 / 1500.
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Lamp features (White Modem)
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Lamp features (Black Modem)
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(A) Power - Red
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(A) Power - Red
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(B) WAN -Yellow
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When stable-OK
When blinking- Data
transfer
when not stable- Line
is faulty
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(B) WAN -Yellow
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When stable-OK
When blinking- slow,
line trouble
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(C) LAN /ADSL
- Green
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When stable-OK
When blinking fast -
Data transfer
When blinking slow-
Modem to PC link problem
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(C) LAN /ADSL
- Green
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When stable-OK
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(D) PPPoE - No use.
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No use.
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(D) Data - Green - Flashing
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Data transfer
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676 Error - Procedure for MODEM setting
Configure Broadband in pppoe mode and Internet in bridge
mode.
BRIDGE mode
: Steps:-
1.
Connect
ADSL modem to your PC with straight Ethernet Cable (RJ45)
2.
Open
Internet Explorer and type : http://192.168.1.1 and give enter .An windows will open after
pressing ENTER button
3.
Type
user as admin and password as admin in that WINDOW.
4.
NOW
In the opened window click advanced setup
5. Click edit button against VPI/VCI in the 0/35 row.
following below window will open .
6. You will get ATM PVC configuration, make VPI to “0” and VCI to
“35” go to next.
7. Select connection type as BRIDGE and click NEXT.
8. Click SAVE. Then In the Wide area network
setup window, click Save/Reboot.(In this case modem will be reset automatically
,PC will not reboot.)
9. After 2 Minute Connect the broadband.
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